LuLu Holidays Private Limited (hereinafter “LuLu Holidays”) recognizes the importance of privacy of its users and also of maintaining confidentiality of the information provided by its users as a responsible data controller and data processor.
This Privacy Policy provides for the practices for handling and securing user's Personal Information by LuLu Holidays and its subsidiaries and affiliates.
This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquires about any product(s) or service(s) made available by LuLu Holidays through any of its customer interface channels including its website, mobile site & offline channels like call centers and offices (collectively referred to as "Sales Channels").
By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy. If you disagree, please do not use or access our Website or Sales Channels.
Data shared with LuLu Holidays will primarily be processed in India. By agreeing to this policy, you provide explicit consent for such processing. If you withdraw consent, we may not be able to confirm or continue bookings that require processing personal information.
Personal Information includes name, gender, age, contact details, identity documents, travel history, banking and lifestyle-related details as necessary to provide our services and for legal compliance.
Personal Information may be used for bookings, service customizations, communication, marketing, surveys, reward programs, fraud detection, and third-party processing like payment or hosting.
We retain data for as long as required by law or business purposes. When no longer needed, we securely delete or anonymize it.
We use cookies for tracking and improving user experience. No personal data is collected unless explicitly provided by the user.
Our platform may link to external sites. We are not responsible for their content or privacy practices. Use discretion while browsing external links.
Users can request to access or update their personal information by emailing us at contactus@luluholidays.in.
Data may be shared with service providers, affiliates, business partners, vendors, and for legal or compliance reasons. We do not sell personal data to third parties.
We may disclose user information for legal, compliance, audit, or enforcement purposes.
Users may share reviews, ratings, and responses on our platform. Participation is optional, and shared content may be visible to others.
You may opt out of promotional communications by contacting contactus@luluholidays.in.
You may withdraw consent to share data by writing to us. However, this may limit our ability to provide services.
To update or delete your account information, contact contactus@luluholidays.in.
You must be at least 18 years old to transact with LuLu Holidays.